Privacy Policy

At MAAHI COCOPEAT AND COIR PRODUCTS, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website, use our storefront, or purchase our premium organic growing substrates.

1. Information We Collect

We collect information to provide better services to all our users. The types of personal information we collect include:

• Identity Data: Full name, email address, and phone number when you place an order or create an account.
• Fulfillment & Delivery Data: Shipping street address, target delivery/dispatch date, city, and region.
• Transaction Data: Details about payments you make through our payment gateway provider (Razorpay) and orders associated with your profile.
• Technical Data: Information stored locally on your device via browser LocalStorage and cookies to maintain your active shopping cart and sign-in session.

2. How We Use Your Information

We process your personal information for the following purposes:

• To process and fulfill your orders, including generating invoices and coordinating logistics/freight delivery.
• To authenticate and manage your customer account sessions using Supabase.
• To communicate order status updates, confirmations, or follow-ups regarding product availability.
• To coordinate self-pickups or custom freight quotes depending on your chosen fulfillment selection.

3. Third-Party Services & Integrations

We integrate with secure third-party services to deliver a modern checkout and account experience:

• Supabase: Used for database hosting, order synchronization, and secure customer sign-in.
• Razorpay: Serves as our primary payment gateway. We do not store your complete card details or financial passwords on our servers; transaction processing is fully secured by Razorpay.

4. Data Retention and Security

Your order snapshots and cart items are stored on your local browser (LocalStorage) until you check out or clear your browser data. Invoiced orders synced with our database are retained securely in Supabase. We implement strict client-side verification and security guidelines to prevent unauthorized access to your account data.

5. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your account metadata. To exercise these rights, please contact our support team at support@maahiproducts.com.

6. Changes to this Policy

We may update our Privacy Policy from time to time to reflect modifications in our logistics services or compliance requirements. Any updates will be posted directly on this page with an updated revision date.